It’s a rare experience to feel truly heard by another person. More often, the ‘listener’ is mentally rehearsing their own opinions, stories, judgments or advice – and seizing the chance to impart them. It leaves us feeling disconnected and it can intensify conflict...
Our lives are stories of change. Change sets the coordinates on our life path. And the challenges we encounter along the way are often linked to tackling change – perhaps in our day-to-day habits, or at the deeper level of our identity and sources of meaning. ...
The pressures of the Covid era have not only created societal conflicts; they have also escalated the conflicts inside our own head. This ‘parts therapy’ practice helps you to prevent burnout, boost resilience and restore harmony to your inner life. Read the full...
Change happens from the inside out. That’s a popular piece of wisdom in the world of personal development and therapy. It focuses our attention on the ‘inner work’ rather than the outer circumstances of our life. And it’s a sound, empowering principle. Up to a...
Last year, I heard a striking story about customer service from an unexpected source. It cut through all the ‘best practice’ that you might read about in management textbooks or glean from customer satisfaction data. It was a story that inspired me and, at the same...
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